If the error messages are as follows:
Google Chrome:
- This site can’t be reached
- DNS_PROBE_FINISHED_NXDOMAIN
Microsoft Edge:
- Hmmm…can’t reach this page
- Make sure you’ve got the right web address . . .
Mozilla Firefox:
- Hmm. We’re having trouble finding that site.
- We can’t connect to the server at . . .
Safari:
- Safari Can’t Find the Server
- Safari can’t open the page [. . .] because Safari can’t find the server . . .
Then, you will need to change your Domain Name System (DNS) servers. For Windows and Mac operating systems guidance, see here: https://www.cnet.com/how-to/how-to-change-dns-windows-mac-osx/
In particular, include the following as your DNS servers: 8.8.8.8 or 8.8.4.4. However, if that combination does not work, the above link suggests other combinations.
You may need to restart your device after changing DNS servers for the changes to take effect.
After following the guidance provided, should you still need further assistance with this issue, do send an email, inclusive of screenshots, to ajlerhelpdesk@sta.uwi.edu.
